Mystery Shopping & Retail
Execution in South Africa

Affordable Mystery Shopping via our Secret Agent Platform.
Instant Customer Feedback for a Fraction of the Cost
of Traditional Market Research.

Secret Agent App

Use your phone to find work nearby.
Complete tasks, take photos & give feedback.
Get paid for your work right onto your phone.

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We Connect Brands and Consumers via a Mobile Insights Platform

Clandestine Insights offers a range of market research services from mystery shopping to customer surveys.
Our platform provides an instant & affordable alternative to traditional mystery shopping and market research.

 

 

Mystery Shopping

Have a look at your customer service levels from the eyes of the consumer. Our Secret Agent Mystery Shoppers will evaluate the customer service of restaurants, retails stores and service offerings.

Store Audits

Retail audit companies and consumer brand companies use Secret Agents to perform in-store audits to monitor stock levels, view prices and merchandising.

Customer Surveys

Not all campaigns require location targeting for feedback. Secret Agent also allows for general surveys. Ask questions, multiple choice and gather opinions on images.

Photographic Evidence

Secret Agents have the ability to capture hi-res images of retail locations, store merchandising, promotional displays and any items that require photographic evidence.

Promotion Verification

Quickly obtain a report with a visual gallery of photos taken of your promotional window displays, shelves, stands and any kind of signage or brand presence.

Staff Incentives

Get feedback on the customer service levels as part of a staff incentive program. We offer mobile staff incentive solutions for a fraction of the cost of traditional paper based rewards.

Secret Agent Mystery Shopping Research Platform

Crowdsource Customer Insight with our Mobile Workforce of Secret Agents

We have a network of Secret Agents around the country ready to visit your stores and give
customer feedback, take photos, check stock, answer surveys and conduct mystery shopping.

 

Secret Agent Smartphone App

The Secret Agent App is how mystery shoppers and consumers find tasks that are nearby to complete. Agents can accept work to complete for brands and visit each location to complete the tasks they are given.

Agents are rewarded for answering questions, taking photos of promotional displays and for giving feedback on customer service.

Become an Agent

View Research Feedback with our Visual Analytics

The client portal provides visual insight dashboards for viewing the research feedback received from Secret Agents. View overviews across the country or drill-down to a specific store or location.

The research portal provides an easy way to manage store locations and research campaigns, whether you are a small coffee shop or a national retailer.

Contact Us

API Integration Available

Contact us about how we can improve your platforms.

"By far the best team I've ever worked with. They truly understood the look I was going for and completely nailed it! I would highly recommend them as a company, you simply just won't find any better team!"

− Greg Ross

"It was really fun getting to know the team during the project. They were all helpful in answering my questions and made me feel at ease. The design ended up being twice as good as I could've envisioned!"

− Jeff Gemmell

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− Mark Levin