The Clandestine Mystery Shopper Program was designed to offer companies a unique market research solution to effectively measure the quality of their customer service and product offering. Mystery Shoppers reports, experiences and overall feedback are used to provide companies with an insight into the shopping experience a customer goes through when making a purchase.

What is a Mystery Shopper?

A mystery shopper, also known as a secret shopper, is an employee of a market research company that offers mystery shopping services. Mystery shoppers are sent to business locations to act as normal customers in order to effectively report on the customer service quality from the eyes of the consumer.

How to become a mystery shopper:

The locations and scope of our mystery shopping projects vary depending on the client. If you would like to become a mystery shopper you can fill out the online job application form and we will contact you if we have any mystery shopping jobs or research projects suitable for you.

A Mystery Shopper’s job includes:

• Visiting the business location
• Making a purchase or placing an order
• Record notes on the experience
• Complete the mystery shopper report
• To love shopping