A key service delivery area for many businesses is via the telephone and it is often neglected.
The person who answers the phone is the first line of contact with a business and will leave the customer with a positive or negative opinion of the business by the end of the call.
What we offer
Clandestine Marketing offers telephonic mystery shopping solutions, which assess the quality of the person who takes the calls for a business, as well as the request turn around time.
We provide a detailed questionnaire and create scenarios with the client, which are used when making the call. These scenarios will present the person anwering the call with a task or problem to solve and the reports will assess how efficient the person and company is with in dealing with calls.
How it works
A list of scenarios or questions will be used when making a call and the person answering the call will be assessed. A report will then be written on the details of the call – from how many rings there were to the enthusiasm of the staff member.
Contact us about our telephonic mystery shopping services.
